HOW DO I CHECK MY ORDER STATUS?
Just log into your account to view your order history and you will see the current status of your order.
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW AM I ABLE TO DO THAT?
If you need to change your order please contact us immediately. Orders are usually processed within 48 hours and once it is processed we will be unable to make changes.
WHEN WILL MY ORDER SHIP?
Orders will be shipped within 72 hours. As soon as your order ships, we will send you a Shipping Confirmation email with tracking information for your package. You will receive a “Cancelled Order” notification if there is any reason your order may be delayed or cancelled. Sorry, but orders will not be shipped on the weekends or holidays.
WHY WAS MY ORDER CANCELLED?
While it’s rare, sometimes certain items will suddenly become out of stock and no longer be available. If this does occur, we will notify you within 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
WHEN WILL I RECEIVE MY REFUND?
We will gladly accept unworn, unwashed, or defective merchandise purchased on cocoandjaimeson.com for return or exchange. Coco + Jaimeson merchandise purchased at independent boutiques and department stores must be returned to the location where it was purchased. Please contact the individual boutique or store for their return policy.
If we receive your return at our warehouse within 30 days of delivery, we will credit your original form of payment. If it's received after 30 days, a coco + jaimeson account credit will be issued.
Gift Returns - Use “contact us” located in the footer on our website to submit your request.
Your return will usually be processed within a week to a week and a half. We will send you a Return Notification email to notify you once the return has been completed. Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.
DO YOU SHIP INTERNATIONALLY?
We apologize, but at this time we do not offer shipping to Alaska, Puerto Rico, or international shipping.
CAN I EXCHANGE ITEMS?
Unfortunately, we cannot process exchanges at this time. If you would like to exchange an item, simply return the unwanted item and place a new order for the replacement item.
For our full Return Policy, click here.
I CANNOT FIND THE ANSWERS TO MY QUESTIONS, HOW DO I REACH CUSTOMER SERVICE?
Shoot us an email at firstname.lastname@example.org